Reference

How joya9a Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your joya9a account, how we use it, and what rights you hold over it — with access subject to your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarityBangladesh-region eligibility applies

Explore the Lobby Read FAQ

What Information We Collect and Why

joya9a Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a joya9a account, we collect the details you submit directly — your name, contact number, and the payment method you choose to link, whether that is bKash, Nagad or Rocket. Every deposit and withdrawal creates a transaction record tied to your account wallet,

1
which we retain for security verification and to resolve any payment disputes. We also collect device and session data automatically — your browser type, IP address and the pages you visit within the lobby. This helps us detect unusual login activity and keep your account secure.
2
We do not sell your personal data to third parties. Payment details entered through bKash, Nagad or Rocket are processed via their own encrypted channels; we receive only a confirmation reference, not your full mobile wallet credentials. If you contact our support team, the conversation record
3
is stored so we can follow up consistently. All data handling is subject to the applicable laws of the regions where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt as soon as your message comes through.

Team online

Live Chat

Open the chat widget from any page inside your joya9a account. Mention 'privacy request' so it routes to the right team straight away.

Email Support

Send your data request to our support email address found in your account settings. Include your registered mobile number so we can verify your identity quickly.

Account Help Centre

Visit the Help section under your account profile for step-by-step paths to submit a data access request or update your contact details directly.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption across your account session and all payment activity. Cookies help us remember your lobby preferences and keep your login stable across devices — you can manage cookie settings through your browser at any time. Data retention periods depend on the type of record: active account data is held while your account remains open, and transaction records are kept for the period required by applicable regional rules.

Encrypted Account Sessions

Every session on joya9a runs under SSL encryption. Your login credentials and account wallet details are never transmitted in plain text across any connection.

Cookie Controls

We use functional and analytical cookies only. You can adjust or block non-essential cookies through your browser settings without losing access to your account.

Data Retention Policy

Active account records are held while your account is open. Payment records via bKash, Nagad or Rocket are retained only as long as regional compliance rules require.

Your Right to Request Changes

You can ask us to correct inaccurate details, request a copy of your stored data, or close your account and ask for deletion — subject to any retention obligations that apply in your region.

Common Questions About Your Privacy on joya9a

These are the data and privacy questions we hear most often. If your question is not covered here, reach out via live chat or the support email listed in your account settings.

We collect your name, registered mobile number and the payment method you link — bKash, Nagad or Rocket. Device and session data are also recorded automatically when you log in.

We do not sell your data. Payment processors like bKash, Nagad and Rocket receive only what is needed to confirm a transaction. No personal profile data is shared with advertisers.

Contact support via live chat or the email address in your account settings. State 'data access request' clearly, include your registered number, and we will verify your identity before responding.

Yes. Submit a deletion request through support. Some transaction records may be retained for the period required under applicable regional rules even after account closure.

We use functional cookies to keep your session stable and analytical cookies to understand lobby usage. Non-essential cookies can be blocked through your browser settings at any time.

No full wallet credentials are stored on our side. We receive only a confirmation reference from the payment provider. Your mobile wallet PIN and account details stay within that provider's encrypted system.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash MoneyPass InfoTerms & Conditions

How joya9a Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Encrypted Account Sessions

Cookie Controls

Data Retention Policy

Your Right to Request Changes

Common Questions About Your Privacy on joya9a

01 What personal data does joya9a collect when I register?

02 Does joya9a share my data with anyone outside the platform?

03 How can I request a copy of the data joya9a holds about me?

04 Can I ask joya9a to delete my account and personal data?

05 How does joya9a handle cookies and what can I control?

06 Is my bKash, Nagad or Rocket payment information stored on joya9a?

Privacy Policy

Related pages

Related pages